Reviews from our customers

See how we take care of our customers' experience with reliability, top quality and more

We had a fantastic time at this shisha lounge! The owner’s warmth, hospitality, and resourcefulness made our visit exceptional. Osama and his team even surprised us with a cake and candle for our friend’s birthday, elevating the experience. The atmosphere was truly awesome, and I’m already looking forward to my next visit. Definitely a five-star experience! ~ Khashayar B
This is technically a second home , the best shisha in London with super relaxed and friendly service. And it is absolutely affordable not like other commercial shisha places. Visit this place and support small businesses. Don’t expect something fancy just the things you need to enjoy the best shisha. ~ Bassem A
Amazing service! Jalal and Abdul Salam who are the shisha staff treat you like family. The shisha is always on point. I get grape + mint which is amazing every time. They have new tanks now which has made it even better. Would highly recommend this place if you are in the areas. Great price and atmosphere! ~ Abu S
I came with a friend, we're from France, and the experience there was superb!! We were greeted by a very charming young man; I didn't dare ask for his number (if it's possible to get it 🙏🏼), but if I ever come back to London, I'll definitely go back !! ☺️💞🇫🇷🇩🇿 ~ Mélissa H
An incredibly pleasant atmosphere very relaxed and the best place to go to far from noise. The owner is incredibly friendly and hospitable, the staff are genuine and friendly. They treat you as their own family. I haven't been to any other place since I've found this gem ❤️ ~ Mahenour A
I recently visited this shisha lounge and had a great experience. The atmosphere was cozy and relaxing, with comfortable seating and soft lighting that made it perfect for chilling with friends. The staff were friendly and attentive, always making sure we had everything we needed. ~ Ibrahim K
Jerusalem lounge is one of the best shisha lounge in London. The lounge is relaxing, friendly and luxury with their new AK47 shisha pipes. Honestly the two workers Jalal and abdesalam are friendly, knowledgeable and easy to talk to. By far I could say Jerusalem lounge is my favorite place to go to. ~ Ali A
TBH THIS IS MY FIRST TIME IN THIS FANTASTIC SHISHA LOUNGE, I HAD A VERY FANTASTIC TIME, I WILL BACK THERE SURE AND I WILL RECOMMEND IT TO ALL OF MY FRIENDS, I LOVED THE LEVEL OF CUSTOMER SERVICE, THANKS FOR ABEDALSALAM, HE SERVICED US IN AN AMAZING WAY. THANK YOU GUYS FOR THIS LOVELY PLACE. ~ Mohammad A
I have no idea what the 1 star reviews on here are about, great Shisha for a reasonable price in a lovely setting. Very hospitable owners (and cat!) that made us feel at home. Will definitely be coming back. ~ Arabian S
Great place to have headaches shisha flavours is good but need someone to work who knows how to make shisha that’s all I would only recommend Egyptian who well know how to make shisha as my Afghan experience no one else except Egyptian ~ Sheikh Z
One of the best shisha cafés I know in London. Chilled atmosphere, good shisha and live football - the perfect mix you need after a hard day. The service is quick, caring and more than friendly. Cosy venue and comfortable furniture. ~ Momo K
I absolutely loved the place and the hospitality of the owner. Very homely and cosy place, with very warm and kind vibes. Will definitely go there again. ~ Shadi K
Lovely open space downstairs. Small warm lounge. The owner is very friendly and welcoming. Service is on point. You can take your time. Open space for fresh air to flow in. ~ anisha n
I have come here regularly for the last 4 years. The owner is great and the staff are super friendly. Highly recommend for relaxing with friends and family! ~ Abdi S
Shisha there it's amazing and it's the great place to relax and smoke shisha,there is a new shisha pipe in place which is very nice. I do recommend people to try that lounge. ~ Abed A
I had the pleasure of visiting [jerusalem lounge] about 2months ago and I must say, it quickly felt like a second home. The moment I stepped inside, I was greeted with warm smiles and a cozy atmosphere that instantly set the tone for a relaxing evening. The lounge is has homely and organic decorated feel to the place. It also has the most friendly purring black cat who greets the customers, the lounge is fitted with comfortable seating that invites you to settle in and unwind. The ambiance strikes the perfect balance between lively and chill, making it an ideal spot for both social gatherings and intimate get-togethers. What truly stands out at [jerusalem lounge] is the incredible shisha selection. They offer a wide variety of flavors, all meticulously prepared to ensure a smooth and enjoyable experience. The staff sam & Ali are knowledgeable and enthusiastic, always ready to recommend options based on your preferences. In addition to the great shisha, they also serve a selection of delicious snacks and beverages that complement the experience perfectly. I particularly enjoy the deserts they offered which paired beautifully with the shisha. Overall, [jerusalem lounge] is a fantastic destination for anyone looking to relax and enjoy some quality time with friends or family. The friendly staff, cozy atmosphere, and top-notch shisha make it a must-visit in the area. I’m already looking forward to my next visit! ~ Alley T
Great service & a welcoming atmosphere. The food was delicious & the kunafa is a must try! Will definitely be back. ~ Fatma R
Nice place with great shisha Multiple flavours, I have tried 3 different flavours and all were unbelievable Highly recommended ~ Adam S
The staff was very nice, they are so nice at explaining everything, very comfortable and they have a cute cat :) ~ Elizabeth
Nice place to chill. Shisha was good and lasted long. Staff were friendly and service was fast. Prices are decent. I’d go again. ~ Loye
Amazing Service from Imad every time I come! Really chill place to hang and best of all Tom the cat is really friendly! ~ Ce N
Best shisha lounge in west London! Tom is the best cat buddy! Love this place and made it out weekly go-to! ~ vila n
Nice place very good price. المكان جميل و رائع ~ sam
Amazing place, excellent Shisha and very friendly staff. The was very cute also. 5/5 would visit again when I’m in London ~ Marios K

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