Reviews from our customers

See how we take care of our customers' experience with reliability, top quality and more

We had a fantastic time at this shisha lounge! The owner’s warmth, hospitality, and resourcefulness made our visit exceptional. Osama and his team even surprised us with a cake and candle for our friend’s birthday, elevating the experience. The atmosphere was truly awesome, and I’m already looking forward to my next visit. Definitely a five-star experience! ~ Khashayar B
Amazing service! Jalal and Abdul Salam who are the shisha staff treat you like family. The shisha is always on point. I get grape + mint which is amazing every time. They have new tanks now which has made it even better. Would highly recommend this place if you are in the areas. Great price and atmosphere! ~ Abu S
This is technically a second home , the best shisha in London with super relaxed and friendly service. And it is absolutely affordable not like other commercial shisha places. Visit this place and support small businesses. Don’t expect something fancy just the things you need to enjoy the best shisha. ~ Bassem A
Jerusalem lounge is one of the best shisha lounge in London. The lounge is relaxing, friendly and luxury with their new AK47 shisha pipes. Honestly the two workers Jalal and abdesalam are friendly, knowledgeable and easy to talk to. By far I could say Jerusalem lounge is my favorite place to go to. ~ Alz 4
TBH THIS IS MY FIRST TIME IN THIS FANTASTIC SHISHA LOUNGE, I HAD A VERY FANTASTIC TIME, I WILL BACK THERE SURE AND I WILL RECOMMEND IT TO ALL OF MY FRIENDS, I LOVED THE LEVEL OF CUSTOMER SERVICE, THANKS FOR ABEDALSALAM, HE SERVICED US IN AN AMAZING WAY. THANK YOU GUYS FOR THIS LOVELY PLACE. ~ Mohammad A
Great place to have headaches shisha flavours is good but need someone to work who knows how to make shisha that’s all I would only recommend Egyptian who well know how to make shisha as my Afghan experience no one else except Egyptian ~ Rahim Z
I have no idea what the 1 star reviews on here are about, great Shisha for a reasonable price in a lovely setting. Very hospitable owners (and cat!) that made us feel at home. Will definitely be coming back. ~ Arabian S
One of the best shisha cafés I know in London. Chilled atmosphere, good shisha and live football - the perfect mix you need after a hard day. The service is quick, caring and more than friendly. Cosy venue and comfortable furniture. ~ Momo K
I absolutely loved the place and the hospitality of the owner. Very homely and cosy place, with very warm and kind vibes. Will definitely go there again. ~ Shadi K
I have come here regularly for the last 4 years. The owner is great and the staff are super friendly. Highly recommend for relaxing with friends and family! ~ Abdi S
Shisha there it's amazing and it's the great place to relax and smoke shisha,there is a new shisha pipe in place which is very nice. I do recommend people to try that lounge. ~ Abed A
Lovely open space downstairs. Small warm lounge. The owner is very friendly and welcoming. Service is on point. You can take your time. Open space for fresh air to flow in. ~ anisha n
The shisha there is the best in london,comparing to different places I been is the cheapest one.Its a nice environment to relax and smoke shisha ~ Jalal E
my go to spot for shisha, as the service is always 10/10, they make good shisha and it’s affordabl. Highly recommended ~ Mo A
Nice place very good price. المكان جميل و رائع ~ sam
Amazing Service from Imad every time I come! Really chill place to hang and best of all Tom the cat is really friendly! ~ Ce N
Very good place, great Shisha very nice people and customer service and I looove the cat so friendly! ~ Kay K
My favourite place in London to have shisha and down time, very decent and reasonably priced shisha! ~ Big M
It was hard to find the place at the beginning because of small name but it's worth the exercise was amazing. I recommend ~ سليمان ح
Best shisha lounge in west London! Tom is the best cat buddy! Love this place and made it out weekly go-to! ~ vila n
Amazing place, excellent Shisha and very friendly staff. The was very cute also. 5/5 would visit again when I’m in London ~ Marios K
Small cozy cafe , with pretty plain set up but good vibes for a nice quiet time to catch up. Great Service by a young lad. ~ Afnan A
Best ShiSha experience in London so far...and the cat is just sooo cute! ~ Dan B
Amazing party shop with lots to choose from, staff so helpful. THE place to go for costumes etc. ~ Juliette H

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